Privacy policy
Last updated November 13, 2026
What we collect
- Your phone number. It is your account. We use it to recognize you when you text or call.
- Your messages and calls. The texts you send and the assistant’s replies, so it can answer you and keep the conversation going. When you call, your voice is processed live to understand you and reply.
- Things you ask it to remember — only after you say yes to remembering. For example, a grandchild’s birthday.
- Your reminders and a record of when they were sent.
- Your consent choices, such as when you asked for scheduled texts or replied STOP.
- Proof of consent from our website form. If you use the form on our Get started page, we record the exact consent box text you agreed to, the time, and a scrambled (hashed) code made from your internet (IP) address and browser — not the address or browser details themselves.
- Family members and billing. If a family member helps you, their name, email and the permissions you approved. Payments are handled by our payment provider; we never see or store full card numbers.
- Basic usage and cost records (how many messages and minutes were used), so plans and limits work.
The assistant will not save Social Security numbers, Medicare or Medicaid numbers, bank or card numbers, passwords or PINs, even if you ask. Please don’t share detailed medical information with it. If you ask it to remember something about health or money, it is marked private and never shown to family members.
How we use it
- To reply to you, remember what you asked, and send the reminders you requested.
- To keep your account safe, prevent abuse, and fix problems.
- To run billing and plan limits.
We do not use your information for advertising, and we never sell your personal information.
Text messages and your mobile number
We do not sell, rent or share your mobile phone number or your text-message opt-in and consent with third parties or affiliates for marketing or promotional purposes. We share your mobile number and messages only with the service providers listed below, and only so they can run the service for us (for example, Twilio delivers our texts and Supabase stores your account). We never share them for marketing.
Text message program details
- Program name
- Senior AI Assistant
- Number
- (224) 553-5337
- What we send
- Replies to the texts you send us; reminders you ask for and confirm; sign-in codes and account notices you request; and, if a family member asks on our website to help you or suggests a reminder for you, one text asking you to reply YES or NO. No advertising.
- How you join
- Text our number first (for example, "Hi"), or enter your own number on our Get started page and tick the consent box; we then send one text asking you to reply HI. We only text people who have contacted us or asked us to text them.
- Message frequency
- Varies — it depends on how often you text and how many reminders you set.
- Cost
- Message and data rates may apply, depending on your mobile plan.
- To stop
- Reply STOP at any time. We confirm once and send nothing more. Reply START to turn texts back on.
- For help
- Reply HELP, or email jack.cascio@gmail.com.
- Your number
- We do not sell or share your mobile number or your text-message opt-in and consent with third parties or affiliates for marketing or promotional purposes.
- Policies
- Terms · Privacy policy
- Carriers
- Carriers are not liable for delayed or undelivered messages.
Companies that help us run the service
We use a small number of service providers. They may only use your information to provide their service to us:
- Twilio — carries text messages and phone calls.
- OpenAI — the AI that writes replies and powers voice conversations. Your messages are sent to it to create a reply.
- Stripe — processes payments.
- Supabase — hosts our secure database.
None of them may use your mobile number or text-message opt-in data for their own marketing.
What family members can see
Only what you approve. A family member can help with billing and see the reminders you choose to share. They never see your text messages, and anything marked private (like health or money details) is never shown to them. You can remove a family member’s access at any time.
How long we keep it
- The text of messages is deleted after 180 days. We keep basic records (date, length) for billing and safety.
- Short conversation summaries that help the assistant remember context are deleted after 365 days.
- Phone calls are not recorded. Word-for-word call transcripts are off unless you turn them on; if you do, they are deleted after 30 days.
- Things you asked it to remember stay until you ask it to forget them or delete your account.
- Records of your consent choices (for example, that you replied STOP) are kept for up to 5 years, because the law requires us to be able to show them.
Your choices
- Forget something: text “forget …” or “what do you remember about me?”
- Stop texts: reply STOP. Reply START to turn them back on.
- Get a copy: text “send me a copy of my data” and we will text you a secure download link.
- Delete everything: text “delete my account” and follow the confirmation step. Your account is deleted after a 7-day grace period, in case you change your mind.
How we protect it
Messages, memories and summaries are encrypted in our database. Access is limited to the people who need it to run the service, and sensitive actions are logged. No system is perfectly secure, but we work hard to protect your information.
Other things to know
- The service is for adults 18 and older.
- It is an AI assistant, not a medical, legal or financial professional, and it is not an emergency service. In an emergency, call 911.
- If we make important changes to this policy, we will update this page and let you know before they take effect.